Refund & Cancellation Policy
Effective date: September 5, 2026
1. 14-Day Money-Back Guarantee (SaaS Subscriptions)
We believe in the operational transformation Talabq brings to your food and beverage business. New subscribers on monthly or annual plans are eligible for a full, 100% refund within the first 14 days of initial activation if our software fails to meet your operational requirements.
2. Cancellation Process
Subscribers can cancel their subscription at any time directly through the business dashboard under Billing & Plans. Upon cancellation, your account remains active with full feature entitlements until the conclusion of the current billing cycle. No further recurring charges will be incurred.
3. Diner Order Disputes & Merchant Transactions
Transactions between dining guests and food & beverage merchants (food orders, table bills, tips) are direct merchant transactions. Talabq does not hold diner funds. Refund claims regarding food quality, incorrect preparation, or delivery delays must be resolved directly with the merchant establishment.
4. Requesting a Refund
To request a SaaS subscription refund under our guarantee, contact billing@talabq.com with your registered business email and invoice ID. Refunds are disbursed to the original payment method within 5-7 business days via Stripe or Paymob.